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Customer Account Technician (m/f), Kollam in Kollam, Kerala

Your tasks:
- Recommend products to customers, based on customers' needs and interests
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Prepare drawings, estimates, and bids that meet specific customer needs
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Provide customers with product samples and catalogs
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
Your skills:
- Understanding written sentences and paragraphs in work related documents
- Providing information to supervisors, co-workers, and subordinates bytelephone, in written form, e-mail, or in person
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Observing, receiving, and otherwise obtaining information from allrelevant sources
- Being aware of others' reactions and understanding why they react as they do
- Adjusting actions in relation to others' actions
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Understanding theimplications of new information for both current and future problem-solving and decision-making
- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Location
Kollam
jobid82282
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