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Operations Manager Customer Service (m/f), Kollam in Kollam, Kerala

Your tasks:
- Review customer reviews and customer related statistics
- Dialogue with clientele about customer service issues or queries
- Implement measure to provide motivation for employees
- Prepare, revise and submit reports, budgets and other documentation
- Implement quality management and regulatory compliance strategies
- Conduct office management tasks
- Ensure safety regulations are adhered to
- Communicate information to the departments filtered for management
- Oversee customer service departments and assess that they are meeting customer satisfaction goals
- Perform training sessions
Your skills:
- Be cordial and professional
- Have interpersonal skills
- Be innovative
- Be able to work with teams
- Excellent project, planning, change and time management capabilities
- Have leadership and supervisory skills
- Have prior experience in operational management
- Have comprehensive knowledge of quality assurance principles, methods, design, testing and implementation
- Have good judgement and decision making skills
Location
Kollam
jobid82282
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